Help Center

You can place your order by adding any product to your cart and proceeding to Checkout. 

• You will have to fill your Billing and Shipping address. 
  
• Choose a Shipping method based on your location
• Choose a payment method to pay

We strive to process orders as quickly as possible. But we will try to accommodate any order change. 

You have an option to edit your order from My account section or order confirmation email you received. 

Your previous order will be cancelled and you will have to place a new order. 

Orders typically ship within 2 business days of receipt during non-peak times or seasons. In peak seasons please allow 3-5 business days for your order to be processed. Upon shipping, you will be notified by email with a tracking number. However some products are made on demand and hence would take longer to ship. Some products are shipped on demand and take time to make. 

Orders within India:

• Metro Cities - 3 to 4 days
  
• Non Metro Cities - 3 to 10 days
  

International Orders:

• USA, UK & Australia - 7 to 10 days with Economy shipping
  
• USA - 3-6 days with Expedite shipping
  
• Rest of the World - 10 to 20 days with Economy shipping. (For expedite shipping please contact)
  

Yes, we do!  We ship anywhere in the world with exception of few countries. You can select international shipping while checking out. All our international orders are shipped by our logistics partner DHLglobal mail. 

Countries we are not able to ship to at this time include, but are limited to, the following: 

• Brazil 
• Greece
• Romania
• Ukraine
  
• Singapore

We accept Visa, Mastercard, American Express, Discover, and PayPal for online orders. 

For Indian customers we also offer Cash on Delivery, Paytm, UPI and all Major wallets.

International Customers should use Paypal or Razorpay to make payment. 

If you haven't received an order confirmation email, it is likely the result of one or two things: 

• Your order was never actually placed and processed. 
• You have entered an incorrect email address with your order If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. 

In the event that you still cannot locate an order confirmation, please contact us through the form at the bottom of this page with all the details you can provide and we will help you. 

If your order has not been shipped then please contact us immediately through the form at the end of this page so we can update the address for you.

If your order has been shipped then also please contact so we can attempt to contact the courier to return the parcel back to us or modify the shipping address. However any additional charges will have to be borne by the customer. 

For international orders please note that it is difficult to modify shipping address once the order has been shipped. However please contact us as soon as possible and we will work out the best possible solution. 

Once your order ships, you will receive an email and sms containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by contacting us. We will be happy to find out what exactly is going on with your order.

We’re happy to offer free shipping to the India on orders above INR 500. 

International orders have a shipping fee based on the weight of the product. International orders may also be subject to import duties and taxes which we cannot cover. You will need to check with your local customs authority for the rate of duty.

For USA upto $800 generally there is no duty until there is an ad hoc customs query

We offer Standard shipping for India under which all orders are delivered within 3 to 15 days. We also offer expedite shipping for Metro cities where delivery happens within 2-4 days.

 In the event an item in your order is back-ordered, then your order processing time will be more. 

International orders ship via DHLGlobal Mail which is an Economy service. However Orders to USA, UK, Australia, UAE, Canada, Europe can be updgraded to Expedite shipping by contacting us. 

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Petrichor has no control over these charges. Customs determines these charges and Petrichor has no way of knowing what these charges may be. Petrichor is not responsible for any actions taken by customs or the chosen package delivery service.

Our logistics partner DHLglobal Mail will contact you or you can contact them if there is any duty to be paid. Most of the orders are cleared by our logistics partner with payment of duty if package is under the allowed limit.

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together! If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you.

Keep an eye out for the next few hours! If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please contact us.

Please contact us if you still do not receive the package and we will look into replacing or crediting you for your order. If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns service within 7 days of receipt. If you need further information, please view our returns policy.

If the order has not been shipped please contact us as soon as possible so we can cancel the order. 

If you’ve received the wrong item in your order and you're a India customer, please return it using our free returns service. If you want to replace the item, please contact us where a member of our customer service team will help you further. 

 If you're an international customer, please contact us where we will be able to advise you further on the next steps.

If you have received a damaged item or not the same item you ordered, then the item can be returned for a full refund or exchange within 7 days of receipt of the product. 

• The item must have been purchased from t-petrichor.com.
• Items must be returned in their original condition . For example, this means that as much as we love dogs - products cannot be returned with dog hair (or human hair) due to allergy/sanitary reasons. 
• If used items are returned a partial refund may be given in the form of store credit. 
• If your Petrichor item was purchased at one of our partners, unfortunately an online return/exchange cannot be made. Please contact the partner about making a return/exchange.  
  

You can raise a return request from your account or contact us with your order number. 

Please allow about 1-2 weeks for processing once the return/exchange reaches us. Additional delays may occur. You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder).

Yes! Please contact us as soon as possible to make any changes before the order is shipped. 

Please send a photo to our Customer Experience team by contacting us and include your order number so we can look into getting you a new one! 

Please do not throw the product as we would need it to be returned back to process your refund. 

Yes! You can return your product within the 7 day return window, please send it to us by contacting our customer service. 

If you are interested in becoming a wholesaler of Petrichor products, Please contact us and we will get in touch with you. 

आप अपने कार्ट में किसी भी उत्पाद को जोड़कर अपना ऑर्डर प्लेस कर सकते हैं और चेकआउट के लिए आगे बढ़ सकते हैं।

• आपको अपना बिलिंग और शिपिंग पता भरना होगा।
  
• अपने स्थान के आधार पर एक शिपिंग विधि चुनें
  
• भुगतान करने के लिए भुगतान विधि चुनें
  

नहीं! आपको पंजीकरण करने या खाता बनाने की आवश्यकता नहीं है। बस चेकआउट और जगह के आदेश पर विवरण भरें।

हम जितनी जल्दी हो सके आर्डर को संसाधित करने का प्रयास करते हैं। लेकिन हम किसी भी क्रम परिवर्तन को समायोजित करने का प्रयास करेंगे।

आपके पास मेरा खाता अनुभाग या आपके द्वारा प्राप्त ईमेल से अपने आर्डर को संपादित करने का एक विकल्प है।

आपका पिछला आर्डर रद्द कर दिया जाएगा और आपको एक नया आर्डर देना होगा।