Help Center

You can place your order by adding any product to your cart and proceeding to Checkout. 

• You will have to fill your Billing and Shipping address. 
  
• Choose a Shipping method based on your location
• Choose a payment method to pay

We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by contacting us through our contact form at the bottom of this page. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes. 

Orders typically ship within 2 business days of receipt during non-peak times or seasons. In peak seasons please allow 3-5 business days for your order to be processed. Upon shipping, you will be notified by email with a tracking number. However some products are made on demand and hence would take longer to ship.

Orders within India:

• Metro Cities - 3 to 4 days
  
• Non Metro Cities - 3 to 10 days
  

International Orders:

• USA, UK & Australia - 7 to 10 days with Economy shipping
  
• USA - 3-6 days with Expedite shipping
  
• Rest of the World - 10 to 20 days with Economy shipping. (For expedite shipping please contact)
  

Yes, we do!  We ship anywhere in the world with exception of few countries. You can select international shipping while checking out. All our international orders are shipped by our logistics partner DHLglobal mail. 

Countries we are not able to ship to at this time include, but are limited to, the following: 

• Brazil 
• Greece
• Romania
• Ukraine
  
• Singapore

We accept Visa, Mastercard, American Express, Discover, and PayPal for online orders. For Indian customers we also offer Cash on Delivery and wallet options.

If you haven't received an order confirmation email, it is likely the result of one or two things: 

• Your order was never actually placed and processed. 
• You have entered an incorrect email address with your order If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. 

In the event that you still cannot locate an order confirmation, please contact us through the form at the bottom of this page with all the details you can provide and we will help you. 

If your order has not been shipped then please contact us immediately through the form at the end of this page so we can update the address for you.

If your order has been shipped then also please contact so we can attempt to contact the courier to return the parcel back to us or modify the shipping address. However any additional charges will have to be borne by the customer. 

For international orders please note that it is difficult to modify shipping address once the order has been shipped. However please contact us as soon as possible and we will work out the best possible solution. 

Once your order ships, you will receive an email and sms containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by contacting us. We will be happy to find out what exactly is going on with your order.

We’re happy to offer free shipping to the India on orders above INR 500. 

International orders have a shipping fee based on the weight of the product. International orders may also be subject to import duties and taxes which we cannot cover. You will need to check with your local customs authority for the rate of duty.

For USA upto $800 generally there is no duty until there is an ad hoc customs query

We offer Standard shipping for India under which all orders are delivered within 3 to 15 days. We also offer expedite shipping for Metro cities where delivery happens within 2-4 days.

 In the event an item in your order is back-ordered, then your order processing time will be more. 

International orders ship via DHLGlobal Mail which is an Economy service. However Orders to USA, UK, Australia, UAE, Canada, Europe can be updgraded to Expedite shipping by contacting us. 

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Petrichor has no control over these charges. Customs determines these charges and Petrichor has no way of knowing what these charges may be. Petrichor is not responsible for any actions taken by customs or the chosen package delivery service.

Our logistics partner DHLglobal Mail will contact you or you can contact them if there is any duty to be paid. Most of the orders are cleared by our logistics partner with payment of duty if package is under the allowed limit.

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together! If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you.

Keep an eye out for the next few hours! If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please contact us.

Please contact us if you still do not receive the package and we will look into replacing or crediting you for your order. If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns service within 7 days of receipt. If you need further information, please view our returns policy.

If the order has not been shipped please contact us as soon as possible so we can cancel the order. 

If you’ve received the wrong item in your order and you're a India customer, please return it using our free returns service. If you want to replace the item, please contact us where a member of our customer service team will help you further. 

 If you're an international customer, please contact us where we will be able to advise you further on the next steps.

If you have received a damaged item or not the same item you ordered, then the item can be returned for a full refund or exchange within 7 days of receipt of the product. 

• The item must have been purchased from t-petrichor.com.
• Items must be returned in their original condition . For example, this means that as much as we love dogs - products cannot be returned with dog hair (or human hair) due to allergy/sanitary reasons. 
• If used items are returned a partial refund may be given in the form of store credit. 
• If your Petrichor item was purchased at one of our partners, unfortunately an online return/exchange cannot be made. Please contact the partner about making a return/exchange.  
  

You can raise a return request from your account or contact us with your order number. 

Please allow about 1-2 weeks for processing once the return/exchange reaches us. Additional delays may occur. You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder).

Yes! Please contact us as soon as possible to make any changes before the order is shipped. 

Please send a photo to our Customer Experience team by contacting us and include your order number so we can look into getting you a new one! 

Please do not throw the product as we would need it to be returned back to process your refund. 

Yes!  If you opt not to use our pre-paid shipping label to return your product within the 7 day return window, please send it to us by contacting our customer service. 

If you are interested in becoming a wholesaler of Petrichor products, Please contact us and we will get in touch with you. 

Yes we do! 

Read about Program Smiles here.

You have to Sign up for a PayPal account and pays us with PayPal to be eligible for receiving cashback.

Log in to your PayPal account, go to Payment Methods and find your cashback voucher under Saved Offers.

You will be shown the amount mentioned on your cashback voucher the next time you pay us or any other Indian merchant accepting PayPal.

If you are eligible for receiving cashback, it will be added into their PayPal account. Just in case, if you have still not received it, you can always look out for cashback under the ‘Offers’ tab on the PayPal App or under the Payment Methods section on the website. 

Please note that cashback will be processed 5 days after successful transaction date.

The cashback will be automatically used in the form of a cashback voucher in your next PayPal transaction, until it is fully utilized prior to the expiry date. There is no cash out and payment will not be credited to the your funding instrument (credit / debit card / bank).

Cashback can be redeemed within 60 days of the date of award. The expiry date of the cashback is mentioned on the email sent to the your registered email account with PayPal. The expiry date of the cashback voucher can also be viewed by logging in to PayPal account and checking the Payment Methods section.

No. The cashback is exclusively for the customer who has received it.

This offer is applicable only to Indian users, transacting in local Indian currency.

Paypal only deduct the purchase value from the cashback amount. You can use the remaining cashback for your future eligible purchases, till the expiry date of the cashback.

Certainly. PayPal cashback can be returned under the following situations. Do give these a careful read.

1. Case 1: If a user pays INR 100, INR 20 through PayPal cashback and INR 80 through Funding instrument (FI) and the ENTIRE purchase is cancelled:
   • User gets INR 80 in the FI and INR 20 as PayPal cashback (if the cashback is still valid)
2. Case 2: If a user pays INR 100, INR 20 through PayPal cashback and INR 80 FI and the PARTIAL purchase (INR 50) is cancelled:
   • First preference given to credit back to FI. In this case, INR 50 is credited to FI and no credit of PayPal cashback
3. Case 3: If a user pays INR 100, INR 20 through PayPal cashback and INR 80 through FI and a PARTIAL refund (INR 90) is issued:
   • First preference given to credit back to FI followed by PayPal cashback. In this case, INR 80 is credited to FI and INR 10 as credit to PayPal cashback as long as the cashback is still valid.

ABOUT THE 50% CASHBACK VOUCHER UP TO RS. 200 OFFER

1. Pay with PayPal and get 50% cashback voucher up to Rs. 200 on your eligible purchases.
2. You will need to transact for a minimum value of Rs. 50 on Indian merchants accepting PayPal to be eligible for the offer.
3. Offer is valid only for first time users’ first transaction on PayPal and can be availed once per PayPal user.
4. Offer is valid for transactions through your PayPal India account.
5. Offer period from 1st January, 2019 to 31st December, 2019.
6. The cashback voucher will be in the form a discount. Please see the Terms and Conditions below for more details.
7. This offer is valid on all merchants accepting PayPal except those running other exclusive offers from PayPal.
8. Cashback voucher will be credited in user’s PayPal account, within 5 days after successful transaction with PayPal.

HOW TO AVAIL THE OFFER

1. Create your PayPal India account.
2. Pay with PayPal on eligible Indian merchants accepting PayPal.
3. You will need to transact for a minimum value of Rs 50 to be eligible for the offer.
4. Proceed to the payments page and select PayPal as your payment option.
5. Sign-in into your PayPal account and pay with your saved card (add card if not already added).
6. Cashback voucher will be credited in user’s PayPal account, within 5 days after successful transaction with PayPal.
7. You will receive an email notifying you about the cashback voucher in your PayPal account.
8. Cashback voucher can be used as a discount at any Indian merchant accepting PayPal within 60 days from the award date (date of email receipt).
9. The eligible cashback voucher amount will be automatically applied as a discount when you use PayPal to make your next purchase at any Indian merchant accepting PayPal.
10. Check your cashback voucher amount on www.paypal.com/myaccount/wallet . In case you have a business account with PayPal, you'll need to download the PayPal app, login and check 'Offers' section in the bottom part of the app homepage to find your cashback voucher . Cashback voucher is received under the PayPal account.
11. Cashback voucher is not eligible for redemption on (1) send/receive money transactions (including those marked as a “Goods and Services” payments), (2) charitable donations, (3) purchases made using PayPal.me and Invoicing.
12. In cases of refund, the amount shall be credited after the applicable deductions of cancellation, penal charges, discounts, awarded cashback voucher, if any.

TERMS AND CONDITIONS

1. Offer can be availed only once per PayPal user.
2. You agree to receive the cashback voucher award email from PayPal.
3. Under no circumstances will you be entitled to withdraw the eligible cashback voucher amount into your bank account or ask for a cash withdrawal. The cashback voucher amount will be applied as a discount on your next eligible purchase. The amount cannot be credited into any pre-paid instrument issued under applicable RBI laws.
4. The offer can be redeemed during a PayPal transaction where there is an integration between the merchant’s checkout flow and PayPal platform.
5. The offer will be applicable only for domestic transactions.
6. The offer cannot be transferred or combined with any other PayPal (a) offer; (b) promotion code; (c) coupon; or (d) discount or any offers from your card issuing bank.
7. PayPal reserves the right to employ reasonable technological and other methods to prevent abuse of the Offer terms. Further, you acknowledge that PayPal’s decision to take certain actions, including limiting access to your offer, placing holds or imposing reserves, may be based on confidential criteria that is essential to our management of risk, the security of users’ accounts, comply with applicable laws and the otherwise protect the PayPal system. You agree that PayPal is under no obligation to disclose the details of its risk management or its security procedures to you. Transactions processed through Virtual Cards will not be eligible for this cashback voucher. If your order is cancelled by the payer / refunded by the merchant, PayPal cashback voucher that has been awarded to your PayPal account will be withdrawn. In case of cancellations/ refunds where awarded cashback voucher is used, 100% cashback voucher will be refunded if the offer period is still valid. For partial cancellations, refund will be processed as per PayPal policies. In cases of fraudulent/suspicious transactions, PayPal solely reserves the right to revoke the cashback voucher offer / not award the cashback voucher at all.
8. In addition to the above, this offer is also subject to merchant’s general Terms of Use.
9. Indian laws govern these Terms and Conditions. All disputes shall be subject to the Dispute Resolution clause of the User Agreement between PayPal and You. You agree to submit to the exclusive jurisdiction of Mumbai courts for the purpose of litigating all such claims or disputes. This Agreement shall be governed in all respects by the laws of India.